BMC
At the helm of hybrid IT evolution.
BMC
BMC takes the lead in hybrid IT transformation, streamlining and linking operations to spark innovation throughout businesses.
BMC’s solutions empower organizations to unlock better business outcomes, fueling continuous innovation through an AI-powered engine and enabling the Autonomous Digital Enterprise. BMC’s robust portfolio includes managed services, colocation data centers, and multi-cloud management platforms, all designed with solid design principles to ensure reliability and efficiency.
Our strategic collaboration
We stand as a trusted partner, collaborating with BMC since 2004. Accredited as a Premier Partner under Sales Persona Tiering for FY25, we bring a wealth of expertise and experience to joint projects. Our multicultural team of experts adeptly addresses both domestic and international markets, ensuring solutions are optimized to meet customer needs through managed services and platform-as-a-service examples.
What we bring to you
Our organizational structure and business practices adhere to international standards, guaranteeing quality and reliability. Our team holds extensive qualifications, ensuring successful and on-time delivery of services. With an exceptionally good relationship with BMC spanning 20 years, we boast a robust BMC Implementation Team following the BMC Engagement Framework and a dedicated BMC Technical Support Team. Their expertise includes BMC Remedy and Remedyforce, crucial tools for efficient IT service management. With over 50 years of total team solution experience, we have successfully engaged in multiple ITSM projects in complex environments. Our wide range of implementation experience and ITIL certifications make us a valuable partner. Our adherence to service level agreements (SLAs) is supported by comprehensive service level agreement templates and canonical data models that streamline processes and ensure compliance. Furthermore, our multilingual permanent staff and local presence ensure availability and outstanding support across various regions.
Proven success across regions
In collaboration with BMC, we have demonstrated an outstanding implementation track record in countries such as Greece, Romania, Cyprus, Bulgaria, Malta, Senegal, Monaco, and Ireland. Our proven ability to fully support requested SLAs and exceed delivery standards underscores our commitment to customer satisfaction. Examples of effective service level agreements and SLA templates provided by us are testament to our meticulous approach and dedication to client success.