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Service policy statement

Legal

Here you can find legal information about our intellectual property, privacy policies,
corporate governance and compliance, and agreement terms.

Terms of use
Anticorruption policy
Data privacy binding corporate rules (“BCR policy”)
General data protection regulation (GDPR)
Privacy policy
Personal data breaches
Personal data (GDPR)
Information security policy
Terminology
Code of conduct and ethics
Quality policy
Cookies policy
Service policy statement

Our organization is committed to delivering high-quality IT services that meet the needs of our customers and align with our business objectives. We achieve this by:

  • Ensuring our services comply with all legal, regulatory, and contractual requirements.
  • Continuously improving our Service Management System to enhance customer satisfaction.
  • Providing adequate resources and fostering a culture of service excellence.
  • Actively engaging with customers to understand and meet their expectations.
  • Monitoring and measuring service performance against established objectives and SLAs.
  • Managing risks and ensuring service continuity to minimize disruptions.

This policy is communicated to all employees and stakeholders and reviewed annually to ensure it remains relevant and effective.

The Management
01/02/2025